Goemkarponn Desk
PANAJI: Directorate of Public Grievances informed that 1391 grievances cases have been disposed off from 2567 cases for the year 2023-24.
According to sources, the department is creating a policy to shift the focus of the grievance resolution procedure from individual grievances to identifying the department’s high-risk regions for grievances.
According to sources, the bulk of complaints involve claims of bribery, malpractice, harassment of employees, delays in processing applications or issuing permits, atrocities, pension-related issues, and poor service quality, among other things.
We should classify these as “prone areas of grievances” because the citizens have brought up these common grievances. We will subsequently instruct the relevant department to focus on these high-risk regions,” the sources stated.
In the interim, the agency is developing mobile applications for iOS and Android platforms to handle public grievances via an online platform. According to reports, “the department is currently in the process of designing an App for this purpose through the GEL.”
In addition to the offline method, the Central Public Grievances Redressal and Monitoring System and GEL have created an online (email) public grievance redressal system through which complaints can currently be filed.
“the department in question receives the complaints and forwards them to us for necessary action. They also have to submit a compliance report.”