NEW DELHI:
Vineeth K, a frequent traveller and investor, took to social media to share his recent harrowing experience on an Air India business class flight from New Delhi to Newark, US. In a detailed post, he highlighted a series of disappointments that marred his journey, and questioned the airline that deleted the meted-out apology and response to the flier.
“Horror story with AirIndia business class flight from New Delhi – Newark (AI 105),” Vineeth began his X thread, setting the tone for a litany of grievances.
After years of loyalty to Emirates, Vineeth said he switched to Air India for its direct routes to major cities like New York, Chicago, and London. However, his recent flight left him regretting this decision. The business class, which commands a premium price, fell woefully short of expectations.
First on his list of complaints was the condition of the business class seats. Vineeth described them as unclean and worn out, with at least five out of the 35 seats being non-functional. The flight, scheduled for an early morning departure, was delayed by 25 minutes, adding to the initial frustration.
Things took a turn for the worse post-takeoff. “After settling for 30 mins post take off, I wanted to get to sleep (3.30 AM) and realised that my seat doesn’t go to a flat bed, the reason it’s not working…,” Vineeth wrote. Despite the crew’s efforts to fix the issue, he had to be relocated to another seat, disrupting his attempt to rest. Another user, in comments, shared his experience flying Air India when he reportedly found a blade in his food.“I had a trip from Bangalore to San Francisco (AI 175) on June 9. In the bowl of fig chaat, they served a blade. And I realised it was in my food after I chewed it for two or three seconds. As soon as I spat it out, I realised what the object was. The stewardess apologised for exactly three seconds and came back with a bowl of chickpeas. First, it is dangerous to have a blade on any flight. Second, it could have cut through my tongue. Third, what if a child was eating this food? A few days later, they mailed me to say I could take a business class trip anywhere in the next year. That is a bribe and I don’t accept it,” Mathures Paul wrote.
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