New Delhi: In a major relief for air travellers, the Ministry of Civil Aviation has directed airlines to keep at least 60 percent of seats on every flight free from seat selection charges. The move comes after repeated complaints from passengers about hidden costs and additional fees charged for choosing seats during booking.
At present, many airlines price seats based on their location in the aircraft. Window seats, aisle seats and those offering extra legroom typically attract higher charges, while only a limited number of seats, usually located in the middle rows or towards the rear, are available without extra payment. The government’s directive aims to ensure that a majority of seats remain available to passengers without additional charges.
The new instructions have been issued through the aviation regulator, the Directorate General of Civil Aviation. Airlines have also been asked to seat passengers travelling under the same Passenger Name Record, or PNR, together whenever possible, preferably in adjacent seats. This step addresses a common concern among families and groups who often find themselves seated apart after booking the same flight.
Authorities have further emphasised that airlines must clearly communicate passenger rights in situations such as flight delays, cancellations or denial of boarding. These rights must be prominently displayed on airline websites, booking platforms, mobile applications and airport counters to ensure passengers are fully informed.
The regulator has also directed airlines to introduce transparent and uniform policies for carrying sports equipment, musical instruments and pets. These guidelines should comply with safety and operational requirements while remaining clear and passenger friendly.
To improve accessibility, airlines have been encouraged to communicate passenger rights and important travel information in regional languages as well.
India has emerged as the world’s third largest domestic aviation market, with airports handling more than five lakh passengers daily. The government said improving passenger convenience remains a priority and highlighted initiatives such as UDAN cafés offering affordable food at airports, Flybrary facilities providing access to books, and free WiFi services to enhance the travel experience.
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