New Delhi: Senior officials from the Ministry of Civil Aviation have been dispatched to major airports across the country as part of an urgent inspection drive prompted by the continuing disruptions in IndiGo’s operations. The move follows several days of delayed and cancelled flights that have caused widespread inconvenience for travellers.
The Ministry has directed officers at the level of Deputy Secretary, Director and Joint Secretary to visit airports within a day to examine the situation firsthand. Their mandate includes reviewing on-ground operations, observing passenger flow and identifying any service-related gaps. Airports selected for this inspection include Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Ahmedabad, Pune, Guwahati, Goa and Thiruvananthapuram.
Authorities have been monitoring developments continuously since early December as the airline’s operational difficulties escalated into a nationwide challenge. A high-level review was convened to assess the extent of disruptions and coordinate the response among senior officials. The Ministry has instructed its officers to verify airline procedures, evaluate passenger assistance arrangements and ensure prompt corrective action wherever shortcomings are found. Feedback gathered during these visits is expected to guide immediate improvements.
During a recent address in the Rajya Sabha, the Civil Aviation Minister explained that the ongoing issues stem from internal crew rostering and planning challenges within the airline rather than any problems with the Aircraft Maintenance and Scheduling System. He noted that extensive consultations have been held with all stakeholders on flight duty and rest rules, stressing that safety parameters will not be diluted.
The Minister highlighted the availability of strict regulatory provisions that safeguard passengers affected by cancellations or prolonged delays. Meanwhile, the aviation regulator has issued show cause notices to the airline’s top leadership as part of its inquiry into the disruptions. The inspections and regulatory actions are aimed at restoring stability to air travel and ensuring that passengers receive reliable services during the challenging period.
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