Team Goemkarponn
PANAJI: As Goa continues to move government services online, the State has launched a public feedback initiative to find out whether its digital platforms are meeting the needs of citizens.
The voluntary exercise, conducted as part of the Centre’s National e-Governance Service Delivery Assessment (NeSDA) 2025, invites citizens to share their experiences while accessing government websites and availing services online.
The feedback will help assess various aspects of digital service delivery, including how easily users can access portals, find relevant information, submit applications and monitor their progress. Citizens will also be asked about delays in service delivery, grievance handling and the effectiveness of online alerts.
The assessment is being carried out across States and Union Territories to identify shortcomings in existing digital systems and understand what improvements are needed to make public services more accessible and efficient.
For Goa, the exercise comes at a time when questions have been raised over the cybersecurity preparedness of government websites. Several portals have reportedly been found without SSL certification, which helps protect information exchanged between a website and its visitors through encryption.
Instances of government website defacement have also brought the issue into focus. In response, the IT Department has once again urged government departments, corporations and autonomous bodies to undertake security audits, install SSL certificates and follow the required cybersecurity protocols.
The 12-page survey also gathers information about users’ demographic backgrounds and their interaction with government portals, including how frequently they use them, whether the websites are easy to navigate and if the information available is current.
The government expects the responses to provide a clearer picture of the difficulties faced by citizens and help determine where digital public services need strengthening.
The broader objective is to use citizens’ experiences as a measure of the performance of online government platforms and guide future improvements in e-governance.
